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Shipping & Return

Customer Care

Shipping
1. Free local courier delivery with tracking.

2. International mail
The good news is we ship everywhere via international courier service with tracking! Simply write to us with your orders and shipping address (state country/state/city/postal code) and we will advise you on the shipping cost. 
 
Delivery
Some of our items are preordered. For customers in Singapore, delivery time will take about 8 to 12 days to reach you after payment confirmation. Customers overseas, it will take 2-3 weeks. We will keep you posted on the delivery after payment.
 
Exchange/Return for May and June 2018 (PROMOTION) 
- We want you to be completely happy with your purchase. If you are not satisfied for any reason, you may contact us at hello@frockalicious.com. We will provide you with the return address and arrange for pick up from your address. 
- We accept exchanges within 7 days of purchase, and subjected to availability. 
- Exchanges will only be made if the item is returned in the original condition (include uncut-tags, label, packaging).
- For Singapore customers, we offer free pick up services for your convenience. For sales items, there will be a $6 fee for pick up
- For Singapore customers, shipping charges imposed for the exchange items will be covered once by Frockalicious. Subsequent exchanges will be paid for by the customer. Shipping fee is $6 for the exchange.
- For your convenience, we will pick up the package from your address in Singapore only.
- For overseas customers, we accept return. However, courier fees both ways will be borned by the customer.
- Refund will be made in 7 working days upon receipt of returned item in good condition.
- We will not be held responsible if the return mail is lost during transit. 
- Sales items are refundable, subjected to a pick up fee of $6 in Singapore
- Please contact us at hello@frockalicious.com with the order number, item to return and we will send our Aramex courier to pick up from you.
- We reserve the right to decline returns of items if it does not meet the above conditions or to terminate our exchange policy any time.

Payment
All prices are stated in Singapore dollars. We accept payment through:
1. ATM/Internet Banking (Singapore only)
- DBS Savings Plus 050-7-009064 (Bank Code: 7171, Branch Code: 050)
- DBS PayLah! 8688 5366
- UOB 391-376-557-3 (Bank Code: 7375, Branch Code: 431)
- OCBC 695-307-694-001 (Bank Code: 7339, Branch Code: 695)

2. Credit or debit card payment via PayPal (Singapore and international)
- Our PayPal account is hello@frockalicious.com

 

Colours and Labels

Our labels are cut. We might only find out when we receive the goods and at the advice of the manufacturer.

We try to display as accurately as possible the colours of the clothes on our site. However, due to lighting, camera flash or computer brightness we cannot guarantee that it will definitely be as accurate as what you see on screen. Frockalicious will not be held responsible for any colour variation.

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