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Shipping & Return

 

Colours and Labels

Shipping
1. Free local courier door to door delivery with tracking.

2. International mail
The good news is we ship everywhere via international courier service with tracking! 
Check rates here
 
Delivery
Some of our items are preordered. For customers in Singapore, delivery time will take about 8 to 12 days to reach you after payment confirmation. Customers overseas, it will take 2-3 weeks. We will keep you posted on the delivery after payment.
if you are in a hurry for a merchandise, please write to check if we have ready stock in Singapore before placing an order.
 
Exchange/Return for May - August 2018 (PROMOTION) 
- We want you to be completely happy with your purchase. If you are not satisfied for any reason, you may contact us at hello@frockalicious.com. We will provide you with the return address and arrange for pick up from your address. 
- We accept exchanges within 7 days of purchase, and subjected to availability. 
- Exchanges will only be made if the item is returned in the original condition (include uncut-tags, label, packaging).
- For Singapore customers, we offer free pick up services for your convenience. For sales items, there will be a $6 fee for pick up
- For Singapore customers, shipping charges imposed for the exchange items will be covered once by Frockalicious. Subsequent exchanges will be paid for by the customer. Shipping fee is $6 for the exchange.
- For your convenience, we will pick up the package from your address in Singapore only.
- For overseas customers, we accept return. However, courier fees both ways will be borned by the customer.
- Refund will be made in 7 working days upon receipt of returned item in good condition.
- We will not be held responsible if the return mail is lost during transit. 
- Sales items are refundable, subjected to a pick up fee of $6 in Singapore
- Please contact us at hello@frockalicious.com with the order number, item to return and we will send our Aramex courier to pick up from you.
- We reserve the right to decline returns of items if it does not meet the above conditions or to terminate our exchange policy any time.

Colours, Measurements and Labels

Our garments do not carry any labels.

We try to display as accurately as possible the colours of the clothes on our site. However, due to lighting, camera flash or computer brightness we cannot guarantee that it will definitely be as accurate as what you see on screen. Item colours may vary at times. Frockalicious will not be held responsible for any colour variation.

Measurements might differ and vary +/- 1 to 3 cm from stated measurements as every garment is sewn by humans and sometimes, they cannot be as precise as they would like to. 

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