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Customer Care

Shipping
1. Free local courier delivery with tracking from 1 September 2015 when you spend above $89. For orders below, shipping fee is $5.

2. International mail
The good news is we ship everywhere via international courier service with tracking! Simply write to us with your orders and shipping address (state country/state/city/postal code) and we will advise you on the shipping cost. 
 
Delivery
Our items are preordered. For customers in Singapore, delivery time will take about 2 weeks to reach you after payment confirmation. Customers overseas, it will take 2-3 weeks. We will keep you posted on the delivery after payment.
 
Exchange/Return
- All orders are FINAL and exchange or withdrawal of items after payment will not be accepted.
- We accept exchanges within 7 days of purchase, and subjected to availability. Applies to clothing items only. Not applicable for bags, shoes or bikinis
- Exchanges will only be made if the item is returned in the original condition (include uncut-tags, label, packagin).
- Shipping charges imposed for the exchange items will be paid for by the customer. Registered mail is mandatory. Shipping fee is $5 for the exchange.
- Refund will be made if paid item is out of stock.
- We will not be held responsible if the return mail is lost during transit.
- Value of exchange must be equal or higher of purchased item and limited to 1 time exchange only.
- Sales items are non-refundable or exchangeable.
- We reserve the right to decline returns of items if it does not meet the above conditions or to terminate our exchange policy any time.
- We offer a pick up courier collection service at additional $5 for 1-way, please send us an email for enquiries.

Payment
All prices are stated in Singapore dollars. We accept payment through:
1. ATM/Internet Banking (Singapore only)
- DBS Savings Plus 050-7-009064 (Bank Code: 7171, Branch Code: 050)
- DBS PayLah! 8688 5366
- UOB 391-376-557-3 (Bank Code: 7375, Branch Code: 431)
- OCBC 695-307-694-001 (Bank Code: 7339, Branch Code: 695)

2. Credit or debit card payment via PayPal (Singapore and international) - Not applicable for promotions or discounted items
- Our PayPal account is hello@frockalicious.com

 

Colours and Labels

Our labels are cut. We might only find out when we receive the goods and at the advice of the manufacturer.

We try to display as accurately as possible the colours of the clothes on our site. However, due to lighting, camera flash or computer brightness we cannot guarantee that it will definitely be as accurate as what you see on screen. Frockalicious will not be held responsible for any colour variation.